George Marx vs. Miller Transportation: An Indictment, But They Have No Convictions
George Marx vs. Miller Transportation
An Indictment with No Convictions
Brief Explanation as to
What Transpired:
1. On March
7, 2019 when riding on a bus outwardly labeled “Greyhound”, which was operated
by The Miller Transportation Company, I was confronted by the bus driver, after
an unscheduled stop.
2. The bus
driver stated words to the effect of:
“You must get off of the bus immediately. We do not tolerate language derogatory to black people.” He was accompanied by the woman who sat in front of me, who obviously was the complainant.
“You must get off of the bus immediately. We do not tolerate language derogatory to black people.” He was accompanied by the woman who sat in front of me, who obviously was the complainant.
3. I and
the young lady I was talking to protested, indicating that my language had not
been derogatory to black people.
4. The
driver talked with us and neighboring passengers. The woman
who had complained talked further with the driver and was moved. We
continued to Chicago.
5 . On March
8, 2019 I filed an oral complaint with Mr. Reginald (“Reggie”) Addy of the
Miller Transportation Company concerning what had transpired on March 7, 2019.
6. Mr. Addy
listened to my statement and responded in a totally unnecessarily defensive,
confrontational manner to my words.
7. After
numerous follow-up attempts, including contact with Greyhound Bus Lines and The
Indiana Department of Transportation, with no response from The Miller
Transportation Company, a written determination was made on May 1, 2019 with an
email from Mr. Reginald Addy which acknowledged the incident, but denied that
the bus driver had ordered that I leave the bus.
8. I
responded to the determination and subsequent communication with Mr. John
Miller, the President of Miller Transportation Company stating in part through
email:
“I have been seeking three things:
A. An education of the driver, with no discipline, as to how to handle similar situations in the future,
B. Action taken towards Mr Addy. He was rude, acting inappropriately on March 8th when he could simply have been “matter of fact” then. and
C. An apology related to both 1. and 2. above.”
“I have been seeking three things:
A. An education of the driver, with no discipline, as to how to handle similar situations in the future,
B. Action taken towards Mr Addy. He was rude, acting inappropriately on March 8th when he could simply have been “matter of fact” then. and
C. An apology related to both 1. and 2. above.”
9. Mr. John Miller then
stated via email on May 2, 2019 in part:
“I have my days with Reggie as well.
I will need to learn more to address.”
“I have my days with Reggie as well.
I will need to learn more to address.”
10. Having heard
nothing further, on May 14, 2019, I sent a follow-up email to Mr.
Miller. As of May 18, 2019, I have heard nothing (more).
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Additional Concerns:
The Greyhound Bus
Company must be in contract with the Miller Transportation
Company. The bus I rode stated “Greyhound” on its
outside. The bus route I traveled on from Lafayette, Indiana
to Chicago is on Greyhound’s online schedule.
Contact with Greyhound
resulted in Ms. Shirley Jones, Customer Care Supervisor, unsuccessfully trying
to reach Mr. Reginald Addy. He did not return her phone calls
(as he did not return mine). Ms. Jones indicated to me
that this was a Miller issue, not a Greyhound issue.
Greyhound Bus lines
should seriously consider whether their contract with Miller Transportation is
in their best interests.
The Indiana Department
of Transportation is in contract with Miller
Transportation. Although they do not subsidize the route that
I traveled on, they do subsidize Miller Transportation for other bus
routes.
The Indiana Department
of Transportation should seriously consider whether they should remain in
contract with The Miller Transportation Company.
Race and Racism –
related to what transpired:
I am
white. Based upon the picture of an older generation of Mr.
John Miller’s family on The
Miller Transportation website, Mr. John Miller is almost certainly also white.
Most of the other
people involved in what happened are black. The woman who
complained about my words is black. The young woman (I can
give you her name and contact information, though I’ve not discussed this
matter with her since the 7th of March on the ride) is
black. The other two people who were questioned by the bus
driver and were sitting behind me and across the aisle from me are also black.
I suspect that Mr.
Reginald Addy is black, though this doesn’t seem significantly relevant in this
matter.
The Miller
Transportation Company has a zero tolerance policy for riders’ speaking in
racially offensive ways with others. I have repeatedly
indicated that I strongly support this policy!
I believe that the
woman who complained about my talk about racism and race was entirely sincere
in believing that I was talking offensively. I was talking
significantly about Dr. Robin DiAngelo’s writings and speech entitled: “White
Fragility”. I
believe that anyone looking at the video (see hyperlink above) will readily see
that Dr. DiAngelo’s ideas, which I strongly supported and support, are strongly
against racism and if anything “negative about white people” (though I would
debate that finding).
The bus driver was
entirely correct in confronting the issue related to racism on his
bus. What was wrong, was his immediate presumption
that I was, in fact speaking negatively about black people in an offensive
manner. He should have questioned the seatmate I was talking
with or me, before making any presumptions.
I wish that the woman
who was offended, would have spoken to me related to her
concerns. Unfortunately, she didn’t say anything to me; only
to the bus driver. The bus driver was clearly
taken aback when I told him that my wife is black.
I do not believe that
the bus driver should be disciplined. I believe that the
proper way to handle similar situations in the future should be discussed with
him.
Miller Transportation
Company
The actions (and
inactions) of both Mr. Reginald Addy and Mr. John Miller of The Miller
Transportation Company have shown little respect for
me. Due to deregulation there are no effective ways I can
confront what has gone on.
Mr. Addy was
unnecessarily confrontative of me when taking my
complaint. He indicated to me that they would need to
get a statement from the driver (entirely reasonable). He also
indicated that the driver would clearly disagree as to what transpired. This
was entirely wrong to say to me.
Mr. Addy also told me
that they had every right to remove me from the bus without any questioning of
me or other passengers sitting near me. He told me that the
police could have been called and that they would have removed me without any questioning
as to what went on.
Subsequent to the
taking of my complaint, Mr. Addy was entirely unresponsive to
me. On the one occasion when I reached him by phone, he
told me that they had not gotten a response from the driver
yet. On multiple other occasions he did not respond to
messages left for him or email inquiries as to the status of my
claim.
He never provided a
status report on my complaint.
On May 1, 2019 he
finally provided a written response to my complaint only after I had complained
to the Indiana Transportation Commission and their representative Mr. Larry
Buckel had called him. Previously, he had not responded to
messages left for him by Ms. Shirley Jones of Greyhound Bus Lines.
Mr. Miller indicated
to me in his first email message that I should give him a chance and denied
having received a voicemail message I had previously left for
him. It is now 16 days after his second email message and two
days after a follow-up email I sent to him.
EMAIL CORRESPONDENCE
* * * * *
* * * * * * * *
Miller Transportation
From
Me: March 8, 2019
PLEASE - forward this
to whomever is handling my customer complaint that I filed with Mr. Reginald
Addy of Miller Transportation (502) 368-5644 at approximately 8:00 a.m. Central
time on March 8, 2019 regarding treatment by the driver on the bus from
Lafayette, Indiana to Chicago, IL leaving Lafayette at 9:00 p.m. on March 7,
2019 (details on my ticket and self should be below).
I wish to recount a
second time what happened, though I believe one detail I furnished to Mr. Addy
was inadvertently incorrect. In retrospect I believe that based
upon the woman who sat in front of me (she was the only passenger sitting in
the two seats that were in front of me) complaining to the bus driver, he stopped
the bus at a gas station that was not a scheduled stop for the bus (the bus
subsequently stopped at Merrillville, Indiana some time later).
The bus driver came to
me and his first words were something like:
"You need to get
off of the bus. " I can not recall exactly what he said after
this or whether the complaining passenger spoke next, but it was stated to me
that I was talking about Black people and that what I said was offensive.
I concur completely, 100%,
that the driver should have investigated the complaint of the passenger.
I agree 100% in the zero tolerance policy Miller Transportation has for not
allowing offensive behavior by passengers.
I DO NOT agree,
however, with the actions of the driver in initially ordering me to leave the
bus!!!
i believe that he
should have either:
1.) Asked the young
woman who sat next to me (who is Black) one or more questions to determine the
veracity of the complainants complaint, or
2.) Asked me questions
concerning what had transpired or
3.) Asked questions of
multiple passengers who sat adjacent to my seat similar to 1.) above
I protested being
ordered to leave the bus. The young woman I was talking with
indicated to the driver that what i was saying was not offensive.
The driver asked others sitting adjacent to me if what I had said was
offensive. All of them said either that they didn't hear what I had said
or that it was not offensive.
The complainant asked
the driver if she could be moved so she was not sitting next to me. She was subsequently moved.
I was initially, at
least, talking with the young woman (she was the only person I had talked with)
next to me about my blog writing entitled: "Can Black People Be Racist?" The young woman initially said to me
that Black people could be racist. I tried to explain to her why I
believed that Black people could not be racist, based upon my definition of racism.
I explained to her that every Black person who had read my writing had
agreed with my assertion. i also indicated that she might find the
YoutTube video: "White Fragillity" interesting. I explained that it
indicated that racism among White people was structural, not a matter of
individuals being "racist' or "not racist" in that we learn
racism growing up in the U.S. and are inevitably racist due to the world we live
in.
If you wish to talk
with the passenger who sat next to me I can tell you the following about her:
(personal information
– omitted – was in original – can be furnished upon request)
Mr. Addy indicated
that you will rely upon video footage to establish what happened. I
am totally comfortable with that to the degree that it shows what words were
said, when.
I want to reiterate
several things that are important to me:
1. I agree that the
driver should have investigated the complaint,
2. The driver's first
words to me were that I needed to leave the bus (immediately).
3. I believe that the
driver should have minimally investigated the complaint doing more than taking
the allegation from the complainant and NOT ordered me to leave the bus SOLELY
based upon the complaint of the complainant,
4. I DO NOT want the
driver disciplined for his behavior which I believe was inappropriate,
5. I DO WANT the
driver educated as to the proper way(s) to deal with similar complaints in the
future,
Additionally, I
believe that Mr. Addy spoke inappropriately to me regarding the incident in
indicating that there are "two side to the story" and that he had
only heard one side of the story. He also indicated that the driver had
the right to kick me off the bus solely based upon the statement of the
complainant. He also indicated that the driver could have called
the police and the police then would have removed me from the bus solely based
upon the compaint (without listening to my side of the story or questioning
anyone else). He indicated that these rights were all in the legal rights
Miller Transportation has.
I believe that it
would have been appropriate for Mr. Addy to tell me that you will interview the
driver and look at the video footage of the incident. I believe
that he unnecessarily made our conversation adversarial.
Based upon my
experience on the bus last evening, my first Greyhound/Miller ride in at least
30+ years, absent a positive response from you I will certainly not ride on one
of your buses again and will file a complaint with The Surface Transportation
Board (at a minimum). Even if you have the legal authority to do
what was done, it is not good customer service and indicates a total lack of
respect for me.
I do not want the
driver disciplined! Everyone connected with this incident was
Black, except for me and possibly Mr. Addy, whose race I know nothing
about. I am the only non-Black resident of my household and immediate
family. I am NOT against Black people!
I would welcome
questions , if you should desire them, and a reply once your investigation is
completed.
Thank you for
listening to my concerns!
George Marx
--
George
Attachments area
Preview YouTube video Dr. Robin DiAngelo
discusses 'White Fragility' (email to Miller Transportation follows:
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Mar 24, 2019, 10:10 PM
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Hello, March 24, 2019
On March 8, 2019 I
sent the following email to you after filing a complaint with Mr. Reginald Addy
of your office. To date I have heard nothing regarding my
complaint. Please provide me either with the findings/result of my
complaint or the progress made towards the resolution of the complaint or if
necessary, forward this email to the correct party to do what I have requested.
Thank you!
George Marx
******************* (followed by March 8, 2019
letter
Mr. Addy or
Whomever,
April 8, 2019
This email relates to
a complaint which I filed with Mr. Addy on March 8, 2019 related to an incident
which occurred on March 7, 2019 on my ride from Lafayette, Indiana to Chicago
leaving Lafayette I believe at 8:00 p.m. and arriving in Chicago at 10:00 p.m.
As of tomorrow, when
you should receive this email, it is 32 days since my complaint was submitted
to you. Mr. Addy, you indicated to me: 1.) That the driver
had 30 days to respond to your inquiry of him and 2.) That the determination in
my complaint would rest upon the video evidence, which you indicated would have
been taken (and presumably saved).
I have previously left
a message with your office last week and left a voice mail message with Mr.
Miller; neither of which has been returned.
It would appear
reasonable to me either:
1.) That your company
would make a decision related to my complaint in the next several days or
2.) That a status
report on my complaint would be issued with the next several days explaining
any delay in making a determination.
I respectfully request
either 1.) or 2.) below be issued to me during this week.
Sincerely,
George Marx
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Wed, May 1, 2:12 PM
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Mr. Marx,
As we have previously
discussed via phone conversation, Miller Transportation has conducted an
investigation into the complaint you filed against the driver. Our
investigation concluded that the driver took the necessary steps to diffuse the
situation in a manner consistent with the policies and procedures of our
organization. We have viewed the video footage from the schedule,
however, the sound was not available and the footage only shows an interaction,
whereby a passenger was then moved to the front of the vehicle. The
driver provided a statement consistent with your version of events, however, he
states he verbally stated what Miller Transportation’s Objectionable Passenger
Policies are for all passengers to hear as it pertained to a disruptive passenger
and did not order you or anyone else to leave the vehicle. He stated
after verbally stating the policy, he asked passengers in the area their
version of events and if anyone perceived the language being used as
offensive. He stated that most people were oblivious to the situation and
confirmed they had not heard anything that would have been considered
offensive…but he did say, most said they were not paying attention. He
confirmed his understanding of our policies regarding objectionable passenger removal
and affirmed that the process must involve members of law enforcement.
Additionally he stated, he concluded the situation was resolved since both
passengers involved completed their respective trips with no further incident.
We have closed this investigation
in our office and have determined that no further action is needed. I
have attached our Objectionable Passenger Policy, which gives our staff,
drivers and agents an overview and guidance on how to handle disruptive
passengers. Our goal is to provide safe, professional and courteous
service to all passengers and have found nothing to indicate our driver
conducted himself outside of the policies we have established. We
appreciate your email and the diligence you have maintained in following up
with this matter.
Thank you for your
comments,
Reginald Addy
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May 2, 2019, 8:45 AM
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Mr. Addy,
May 2, 2019
I am disappointed, but
not surprised by your final determination of May 1, 2019 on my complaint of
March 8, 2019 concerning my bus ride of March 7, 2019.
I wish for my response
to be shared with you:
Mr. Larry Buckel of
the Indiana Transportation Commission because your agency tacitly supports
Miller Transportation by your contract with their company even though the route
that I rode on March 7, 2019 was evidently not subsidized by your agency.
I wish for my response
to be shared with you:
Ms. Shirley Jones and
Mr. Todd Koch of Greyhound Lines because a bus clearly labeled
"Greyhound" was what I rode on and Greyhound Lines bus schedule clearly
lists the bus that I rode on. You are tied to Miller Transportation
contractually and choose to do business with this company.
I would initially like
to discuss the procedural process that took place.
I filed a complaint on
March 8, 2019 with you. Having not heard anything, on March 23,
2019 I sent you and email and called and talked with you either on that date or
the next date. You told me then that that the driver had not
responded to your request that he explain his side of what transpired on March
7th, that he was busy with his job, and that he had 30 days to respond to my
allegations.
After this date I
called your company and talked with a representative in your Indianapolis
Office (I was transferred to him from your Louisville Office). He
indicated to me after several phone calls that he had referred my inquiry to
your office and that I should hear from you (your company) shortly.
I never heard a response.
I subsequently called
your office and left a voicemail for Mr. John Miller. I never heard
a response.
I emailed your office
and asked for a status report or a final report, requesting a response that
week. I never received a response to this email.
I subsequently emailed
you (Mr. Todd Koch of Greyhound). I received multiple phone calls
back from you (Ms. Shirley Jones). In these calls I learned that
you (Ms. Jones) had called you (Mr. Reginald Addy) and that you (Mr. Addy) had
not returned the calls. I also was informed by you (Ms. Jones) that
the entire matter was the responsibility of Miller, not Greyhound, because the
driver was a Miller driver.
I do not accept the
allegation that Greyhound has no culpability in this matter. The
bus said: "Greyhound" (not "Miller") on its outside.
The bus route I took is clearly listed in the Greyhound schedule.
Clearly, Greyhound has a contractural tie with Miller.
On May 1, 2019, I
talked with you (Mr. Larry Buckel). You told me that I would hear
from Miller. I did hear from Miller.
I have heard no
explanation as to why a complaint filed on March 8, 2019 was not completed
until May 1, 2019, 54 days later and then seemingly ONLY because of
intervention of you (Mr. Buckel).
This is NOT good
service!
I would like to
provide you with a (selective) list of reviews of both Greyhound and
Miller. I do not think that these reviews paint a pretty picture as to
the quality of service provided by both companies. I would think,
perhaps naively, that both companies would wish for improved public service!
Rating: 1.5 -
624 reviews
1.
2.
Rating: 1.1 -
233 votes
How do I know I can
trust these reviews about Greyhound? .... Since I live in San Angelo which Greyhound is the only bus service company, I
have been a ...
1.
Rating: 0.9/10 -
48 reviews
Since I live in San
Angelo which Greyhound is the only bus service company, I
have been a frequent traveler with them for nearly 2 years (San Angelo - San ...
1.
2.
Rating: 1 - 11
reviews
Recommended Reviews for Miller Transportation. Start your review of Miller Transportation. Katie U. Indianapolis, IN. 280 friends. Kara
W. Noblesville, IN. 68 friends. Andrea G. Warren Park, IN. 88 friends. Jallen
B. Indianapolis, IN. 42 friends. Mahi L. Bloomington, IN. 0 friends. Gabriel C.
D. Brooklyn, NY. Casey C. ...
I would to now
look at the findings in your investigation. A significant part of
my complaint was related to the service I received from you (Mr. Reginald Addy)
when I filed my complaint on March 8, 2019. You, totally unnecessarily
made the process appear highly adversarial. You could, upon taking my
complaint, have told me:
1. We will be taking a
statement from the driver and
2. The resolution of
your complaint will rest upon the video evidence as to what transpired.
Instead, you told me
that:
1. The driver would
clearly have a different view as to what happened and his statement would be
taken,
2. The driver had
every right to remove me from the bus without questioning me or others,
3. The driver could
have had the local law authorities remove me from the bus, without any other
action being taken,
4. You had no need for
taking my name, because you could determine it from the bus company's records
4. The resolution of
the case would rest upon the video evidence.
It seems likely that
you were the determining official for my complaint. Given your
prejudicial statement upon taking the complaint, I have serious doubts that the
bus driver's account may well have been prompted by your
"assistance". I also question how his memory would
necessarily have been clear, given that according to your own statement to me
on either March 23rd or 24th, he had not responded with his side as to what
transpired as of that date.
It is simply not true
that he did not (initially) order me to leave the bus. This fact
could be corroborated with Ms. V----------------- P - ----- (omitted to respect
her privacy), the passenger sitting next to me, the one I was speaking the
alleged negative words with, if you so chose to investigate this matter
seriously.
One of the neighboring
passengers, the gentleman sitting behind me, stated in response to the driver's
questioning, that what I had said had not been offensive.
You did not address,
in your response, my allegation that you (Mr. Addy) were unnecessarially
adversarial in your response alfter I made my complaint. You would appear
to have a conflict of interest, resolving my complaint, based upon my complaint
about how you handled the complaint in talking with me on March 8th.
The fact that you and your company seemingly evaded responding to my
numerous inquiries after March 8th, also is problematic.
I find your handling
of my complaint to have serious questions, as I have discussed above.
i find it problematic, that you: Greyhound and The Indiana
Transportation Authority, do not seemingly have concerns about the actions and
inactions of Miller Transportation.
I have filed
complaints with The Better Business Bureaus of Louisville and Dallas. I
have written negative reviews on Yelp.
You obviously need not
do anything further. I would think that if you are really
agencies/companies with integrity, that you might do something more than what
you have done so far.
Sincerely,
George Marx
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May 2, 2019, 9:10 AM
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George,
Don’t throw John
Miller under the bus. I never heard a voice mail from you. Please
understand our policies are designed to provide a positive service for all passengers,
not just George.
I am not sure what
your agenda is? Is this some sort of social experiment or making noise
for the sake of conversation? If you are seeking an apology “I am sorry
you were denied service, but it was done so in compliance with our policy”.
If you are seeking a refund I will engage Reggie determine if possible.
I somewhat doubt I will be able to satisfy you via this email but wanted to be responsive to your comments especially in light of commentary to the contrary.
I somewhat doubt I will be able to satisfy you via this email but wanted to be responsive to your comments especially in light of commentary to the contrary.
John
----------------------------------------------------------------------------------------------------------------
On May 2, 2019, at 10:36 AM, George Ma <marxgeo@gmail.com> wrote:
Mr Miller,
If you did not receive
a voicemail message from me, that is among the least of what went wrong here.
I was not and am not seeking money from you. I was not
kicked off your bus.
I, also, did nothing
wrong.
I have been seeking
three things:
1. An education
of the driver, with no discipline, as to how to handle similar situations in
the future,
2. Action taken
towards Mr Addy. He was rude, acting inappropriately on March 8th when he
could simply have been “matter of fact” then. and
3. An apology related
to both 1. and 2. above.
I was not and am not
asking for special treatment. Racism should not be tolerated and the
other person’s complaint should have been taken seriously.
-------------------------------------------------------------------------------------------
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Thu, May 2, 9:49 AM
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Thanks for cutting to
the chase!
I have my days with
Reggie as well.
I will need to learn
more to address
* * * * * * * * * * * * *
Greyhound Bus Company Correspondence
April 14, 2019
Mr. Koch,
On March 7, 2019 I
went on a Greyhound bus through The Miller Transportation Company from
Lafayette, Indiana to Chicago, Illinois. I am now not positive as
to whether the departure time was 8:00 p.m. or 9:00 p.m. The bus
stopped at a gas station. The driver came back towards where I was
sitting and spoke directly to me. His first words were something
like: "You must get off the bus (now)" . He
indicated that I had spoken in a way that was disrespectful of Black
people. I had been talking with V------ P----xxxxxxx@iu.edu. She is a 23 year old -----------------------------
(hidden to protect privacy).
I want to clarify that
the bus driver was black. The individual who complained about my
speech was a black woman who I would estimate was around 50-55 years old.
No one was sitting next to her. Across the aisle from me was a
young man who is also black. Behind me was another young man who is
also black.
I am
white.
I was shocked at the
bus driver's words. I protested indicating that I had not been
speaking negatively about black people. I explained to the bus driver
that my wife is black. (private information about my wife omitted
here including a URL where one can see her picture) . Ms.
V------------ P-------------- also spoke, defending my words. The
bus driver asked the young man next to me about my words and he indicated that
he could not hear what I had said because he had had earphones on. The
driver asked the young man behind me about my words and he indicated that I had
not said anything inappropriate.
The complainant asked
to be moved and was moved and I was allowed to remain on the bus.
I am a STRONG
supporter of your "Zero Tolerance Policy" with respect to speech that
is derogatory to another person based upon race.
I do not fault the
woman who complained about me. Although her actions were unwarranted, she
acted in good faith.
I do fault the bus
driver for not either: 1.) Asking me one or more questions before
determining that I should be kicked off the bus or 2.) Asking Ms. Pereira, the
individual I was talking to, and/or others first, before determining that I
should be kicked off the bus.
I have not asked that
the driver be disciplined. I do ask that he be spoken to concerning how
similar situations should be handled.
On March 8, 2019 I
filed a complaint with Mr. Reginald Addy of the Miller Transportation Company
in Louisville, KY after being told by a Greyhound representative that any
complaint needed to be filed with Miller, not Greyhound. Mr. Addy
was TOTALLY UNNECESSARILY adversarial after I stated what had transpired.
He indicated that the bus driver WOULD have a different perspective on
what had happened and that they would need to get his statement. He
then concluded that there would be videotaped evidence of the interaction and
that this would determine the outcome of my complaint.
There was no need for
Mr. Addy to indicate that the bus driver would dispute my statement as to what
had transpired. He could have simply told me that they would
interview the driver and that videotaped evidence would determine the outcome
of my complaint. He also indicated that there was no need to
even take my name as long as they had my phone number indicating that they
could determine who I was from their ticket and passenger records.
This seemed rude to me, as if I didn't matter.
Subsequent to the
filing of my complaint I followed up with an initial email as well as a
follow-up email after not hearing anything, a final email on April 8,
2019. I also called Mr. Addy in late March, 2019 and was told that they
had not heard from the driver and that he had 30 days to respond to what I said
in my complaint. I called another time and spoke with another
individual with Miller in Indianapolis. He told me that he had left a
message with the Louisville Office asking someone besides Mr. Addy (at my
request) to call me back. More recently I called and left a voicemail
message with Mr. Miller, the owner/operator of Miller Transportation, asking
that he call me back. None of my calls have been returned, except for a
call I made a few minutes ago from "David" who said he would email
Mr. Addy asking him to call me.
I am submitting a copy
of my email correspondence below. I have not received a single email from
Mr. Addy or anyone else at Miller Transportation. While I have
talked briefly with Ms. P, I have not talked with her specifically as to what
transpired (e.g. "coached her" or questioned her or similar.
I believe that actions
should be taken towards:
1.) The bus driver -
no discipline - as I indicated above and
2.) Mr. Reginald
Addy - by The Miller Transportation Company.
Absent an expedited
response via emali or phone I will shortly begin complaint processes such as
with the Better Business Bureau for both Miller and Greyhound. If it will
take you time to resolve this matter, please make an initial brief initial
response indicating this. I have learned from this experience that
waiting is not in my best interests.
I would note related
to the racism issue that since this incident I have started a Meetup Group
entitled: Chicago Anti-Racism Meetup which will have its first meeting on May
5, 2019 and have started a related blog: WorkdingTowardsEndingRacism.blogspot.com and have a new email
address: WorkingTowardsEndingRacism@gmail.com.
I will be most happy
to answer any questions you may have and/or to discuss this matter with you or
any other member of your staff. Absent any substantive supportive
response I will never do business with Miller or Greyhound again and will do my
best to share my experiences as a warning to others as to the quality of
service that was shown to me. Attached is a copy of my ticket.
Thank you!
--
George Marx
(correspondence to Mr.
Reginald Addy followed)
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Wed, Apr 24, 2:47 PM
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Mr Koch,
On April 16th I emailed you in detail concerning my March 7th ride and March 8 complaint with Mr Reginald Addy of Miller Transportation.
I talked with an employee of yours named Shirley when she called me on April 17 and 18. She then indicated that she would call Mr Addy and call me back on April 21 clarifying whether the bus I was on from Lafayette Indiana to Chicago was a Greyhound bus. The bus said “Greyhound” on it’s outside.
I have heard nothing from Shirley or Miller. Miller has not responded to my calls or emails.
Shirley I thought would call me. I can only be reached by phone Tomorrow Thursday and Friday before 10:30.
I await expedite communication!
George Marx
On April 16th I emailed you in detail concerning my March 7th ride and March 8 complaint with Mr Reginald Addy of Miller Transportation.
I talked with an employee of yours named Shirley when she called me on April 17 and 18. She then indicated that she would call Mr Addy and call me back on April 21 clarifying whether the bus I was on from Lafayette Indiana to Chicago was a Greyhound bus. The bus said “Greyhound” on it’s outside.
I have heard nothing from Shirley or Miller. Miller has not responded to my calls or emails.
Shirley I thought would call me. I can only be reached by phone Tomorrow Thursday and Friday before 10:30.
I await expedite communication!
George Marx
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Apr 25, 2019, 7:44 AM
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Mr. Marx,
I apologize for the
delay in getting back to you, I was trying to wait and give Mr. Addy a few days
to respond to my voice mails. I have not heard from him. I left him another
voice mail this morning. I noticed in the email you sent to Mr. Koch you stated
it was a Greyhound bus. It was never a Greyhound bus issue,
it was that you said it was a Greyhound driver. I confirmed it was
not a greyhound driver with you during our last conversation. This is a Miller
issue. I am trying to assist you the best I can which is to try to get you in
touch with someone at Miller.
Shirley Jones
Customer Care
Supervisor
Bolt Bus/Greyhound
Lines
Office: 214-849-6443 |
350 N St Paul Dallas, TX
Shirley Jones@greyhound.com
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Apr 25, 2019, 11:45 AM
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I am disappointed in
your failure to accept partial responsibility. I have filed a Better
Business Bureau Complaint and helped lower your dismal Yelp review status and
will avoid Greyhound and recommend that others do the sam
* * * * * * * * * * * * *
Correspondence with Indiana Department of
Transportation
INDOT + Greyhound
Lines + Miller Transportation
Inbox
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x
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Apr 29, 2019, 11:53 AM
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Ms. West,
Thank you for your
assistance! We just talked on the phone a few minutes ago.
The Hoosier Ride Story
The Hoosier Ride Intercity Bus Service is a
collaborated effort between Indiana Department of Transportation, Greyhound
Lines, Inc., and Miller Transportation. The project is part of a nationwide effort
to connect rural areas and urban centers that result in connections of greater
regional, statewide, and national significance.
The service was initiated by the Federal
Transit Administration and the Indiana Department of Transportation. Miller
Transportation received funding from these organizations to manage and promote
this service to help link rural Indiana communities to Greyhound and the
national network.
Hoosier Ride has become an important service
that allows customers in rural parts of the state the freedom to travel at
their convenience. Hoosier Ride connects rural residents to more than
2,300 destinations throughout North America; Miller Transportation is an
economical, flexible transportation option for those throughout the state. We
are pleased to work with Greyhound Lines and INDOT on this important venture.
The buses operate each route daily with
connections to Greyhound’s nationwide system and the Indianapolis International
Airport providing Indiana rural residents with greater access and mobility.
Miller Transportation has been providing
reliable interline scheduled route bus service to the Indiana and Kentucky
region for more than twenty five years. Miller Transportation provides direct
daily service to and from major metropolitan locations with connecting service
throughout North America!
I want an INDOT contact - for this - email, snail mail, and/or phone - + name of department or individual.
Note: subsequently there was communication with Mr. Larry Buckel of INDOT, who called Mr. Reginald Addy within a day of Mr.Addy’s determination on my claim. Mr. Buckel sought a decision being made expeditiously.
Conclusions
The Miller Transportation Company, primarily
through the actions and delays of Mr. Reginald Addy has handled an unfortunate
situation poorly. Mr. John Miller, the head of Miller
Transportation Company, has seemingly continued the pattern of Mr. Addy, in
simply disappearing.
All of this is a
result of both poor behavior by employees of Miller Transportation and the
failure of its leadership to apologize for what it has done.
Secondarily, The
Greyhound Bus Company is complicit in this because it contracts with Miller in
its bus service. The Indiana Department of Transportation also
tacitly supports poor service by Miller through its subsidizing of other bus
routes.
Neither Greyhound nor the INDOT seem to care
about this matter.
I will be happy to furnish contact information for Ms. V. P. and/or additional information if anyone wishes to publicize this further! Thank you!
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